Last Updated: October 2, 2026
This Shipping & Delivery Policy explains how orders for physical products purchased through the Joint Committee on Contract Documents (JCCD) website are processed, shipped, and delivered.
1. Shipping Availability
We currently ship physical products to:
- Canada
- United States
Shipping availability may vary depending on the product and destination. If shipping is not available to your location, this will be communicated before your order is processed.
Digital products and online access are delivered electronically and are not subject to physical shipping charges.
2. Shipping Charges
The applicable shipping charge will be displayed during checkout before the order is completed.
Our standard shipping charges are currently:
- Canada: $15 CAD per order
- United States: $30 CAD per order
Shipping charges may be updated from time to time. The shipping fee applicable at the time your order is placed will be shown during checkout.
3. Order Processing
Orders for physical products are normally processed after payment has been successfully received.
We will make reasonable efforts to process orders promptly. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
If there is an unexpected delay in processing your order, we may contact you using the information provided at checkout.
4. Delivery Times
Delivery times depend on the shipping method, destination, carrier, weather conditions, and other factors outside our control.
Any delivery timeframe provided on the website or during the ordering process is an estimate and is not a guaranteed delivery date.
Delivery may take longer during weekends, holidays, severe weather, or periods of increased shipping volume.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
We are not responsible for delays, additional shipping charges, or failed delivery resulting from an incorrect, incomplete, or outdated address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but changes cannot be guaranteed once an order has been dispatched.
6. Order Tracking
Where tracking information is available, it may be provided to the customer after the order has been shipped.
Once an order has been handed over to the shipping carrier, delivery updates and estimated delivery dates may be provided by the carrier.
7. Delayed or Lost Shipments
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so that we can review the shipment.
Although we will make reasonable efforts to assist with delayed or lost shipments, delivery is handled by third-party shipping carriers, and we cannot guarantee carrier delivery times.
8. Damaged Products
If a physical product arrives damaged, please contact us as soon as possible after delivery.
Please provide your order or invoice number and, where possible, photographs showing the damage to both the product and its packaging.
We will review the situation and, where appropriate, arrange a replacement or other suitable resolution in accordance with our Refund, Return & Cancellation Policy.
9. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
We will review the order and, where appropriate, arrange for the correct or missing item to be provided.
10. International Duties, Taxes and Fees
Orders shipped to destinations outside Canada may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, any such charges are the responsibility of the customer.
11. Digital Products and Online Access
Digital products, online access, and electronically delivered services do not require physical delivery.
After successful payment and order processing, access or delivery information may be provided electronically through the website or by email.
If you experience a problem accessing a digital product or online service that you purchased, please contact us for assistance.
12. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, products, services, or applicable requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about shipping, delivery, an existing order, or a delivery issue, please contact us:
Joint Committee on Contract Documents (JCCD)
18 Laurier Street
Dartmouth, NS B3A 2G7
Canada
Telephone: (902) 233-9362
Email: info@standardspec.ca
We recommend including your order or invoice number when contacting us about an existing order so that we can assist you more efficiently.